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Host & Guest Reception

Host & Guest Reception

$ 49,00
49.0 USD $ 98,00
$ 49,00
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Responsável Jonatan Prestini Soares
Última atualização 05/03/2025
Membros 1
Standard Nível 1 — Essentials
Chapter 1: The Role of a Host
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Host & Guest Reception
How do you set the tone for a great guest experience?
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Host & Guest Reception
How do you manage the reservation system effectively?
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Host & Guest Reception
What are the key responsibilities of a host?
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Chapter 2: Reservations & Seating Management
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Host & Guest Reception
How do you handle special seating requests and adjustments?
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Host & Guest Reception
Chapter 2: Reservations & Seating Management
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Host & Guest Reception
How do you greet guests with warmth and professionalism?
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Chapter 3: Communication & Guest Interaction
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Host & Guest Reception
How do you keep guests happy while they wait?
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Host & Guest Reception
How do you handle walk-ins and balance them with reservations?
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Host & Guest Reception
How do you manage reservations effectively and avoid overbooking?
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Chapter 4: Handling Special Requests & Guest Accommodations
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Host & Guest Reception
How do you enhance the experience for guests celebrating special occasions?
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Host & Guest Reception
How do you handle special seating requests?
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Chapter 4: Handling Special Requests & Guest Accommodations
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Chapter 5: Coordination with Service & Kitchen Teams
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Host & Guest Reception
How do you relay guest requests and special needs to servers and management?
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Host & Guest Reception
How do you handle unexpected challenges as a team?
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Host & Guest Reception
How do you communicate effectively with the front-of-house and back-of-house teams?
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Chapter 6: Managing Guest Complaints & Conflict Resolution
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Host & Guest Reception
Chapter 6: Managing Guest Complaints & Conflict Resolution
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How do you resolve common guest issues effectively?
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Host & Guest Reception
How do you listen actively and respond appropriately?
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Chapter 7: Closing Duties & End-of-Shift Responsibilities
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Host & Guest Reception
How do you handle final guest departures and ensure a positive last impression?
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Host & Guest Reception
Chapter 7: Closing Duties & End-of-Shift Responsibilities
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How do you properly close the host stand and reservation system?
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