Problem Solving Scenarios Module
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| Responsable | Jonatan Prestini Soares |
|---|---|
| Última actualización | 03/03/2025 |
| Miembros | 1 |
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Chapter 1: Understanding Problem-Solving in Hospitality3Lecciones ·
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Chapter 1: Understanding the Problem-Solving Mindset in Hospitality
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How do you develop a problem-solving mindset?
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Why is problem-solving essential in hospitality?
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Chapter 2: Handling Unexpected Challenges During Service5Lecciones ·
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Chapter 2: Handling Unexpected Challenges During Service
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How do you handle last-minute reservations and overbookings?
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How do you resolve food and drink shortages smoothly?
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How do you deal with power outages or technical failures?
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How do you manage unexpected staff shortages?
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Chapter 3: Managing Difficult Guest Situations with Problem-Solving Strategies5Lecciones ·
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Chapter 3: Managing Difficult Guest Situations with Problem-Solving Strategies
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How do you handle demanding and entitled guests?
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How do you address guests who complain frequently?
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How do you manage intoxicated or disruptive guests?
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How do you handle guests who refuse to follow restaurant policies?
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Chapter 4: Problem-Solving in Crisis Situations & Emergencies6Lecciones ·
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Chapter 4: Problem-Solving in Crisis Situations & Emergencies
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How do you respond to a medical emergency in the restaurant?
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How do you handle fires, power outages, and evacuations?
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How do you address foodborne illness complaints and food safety concerns?
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How do you handle security threats or disruptive incidents?
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Problem-Solving Final Exam & Certification
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