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Chapter 1: The Role of a Server
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What is the importance of teamwork between servers, bussers, and the kitchen?
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How do you maintain a professional appearance and attitude throughout service?
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Chapter 2: Guest Interaction & First Impressions
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Chapter 2: Guest Interaction & First Impressions
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How do you greet a guest warmly and professionally?
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How do you establish a connection with a guest while maintaining efficiency?
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What are the best ways to read guest cues and adjust your service approach?
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How do you handle a guest with special seating or service requests?
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Chapter 3: Taking Orders & Ensuring Accuracy
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Chapter 3: Taking Orders & Ensuring Accuracy
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How do you take a guest’s order efficiently while ensuring accuracy?
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How do you confirm guest modifications and dietary restrictions with the kitchen?
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What is the best way to repeat and verify orders to avoid mistakes?
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How do you handle a situation where an incorrect order is served to a guest?
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Chapter 4: Managing Peak Dining Hours
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Chapter 4: Managing Peak Dining Hours
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How do you manage multiple tables efficiently during busy service?
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How do you prioritize tasks when handling multiple guest requests?
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How can you remain calm and composed under pressure?
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How do you communicate effectively with kitchen and bar staff to avoid delays?
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Chapter 5: Food & Beverage Knowledge
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Chapter 5: Food & Beverage Knowledge
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How do you describe and recommend daily specials to guests?
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How do you pair wine and cocktails with menu items?
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What are the key techniques for upselling menu items without being pushy?
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How do you handle a guest asking for recommendations based on dietary preferences?
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Chapter 6: Table Maintenance & Guest Experience
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Chapter 6: Table Maintenance & Guest Experience
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What is the best approach for clearing and resetting tables between courses?
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How do you proactively offer refills and additional service without being intrusive?
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How do you discreetly handle spills or accidents at a table?
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How do you recognize and respond to guest dissatisfaction before they complain?
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Chapter 7: Handling Guest Complaints & Service Recovery
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Chapter 7: Handling Guest Complaints & Service Recovery
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How do you professionally handle a guest complaint about their meal?
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What is the best way to de-escalate a frustrated or upset guest?
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How do you recover a guest’s experience after a mistake in service?
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How do you communicate with management about guest complaints for future improvement?
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Chapter 8: Payment Process & Guest Farewell
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Chapter 8: Payment Process & Guest Farewell
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How do you ensure a smooth and accurate payment process?
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What is the best way to handle guests splitting the bill?
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How do you properly thank and say goodbye to guests to leave a lasting impression?
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How do you encourage positive reviews and repeat visits without being pushy?
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Server Training Module Certificate
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