Introduction

Aulas

Compartilhar Sair da tela cheia Voltar ao curso

Server Training Module

Chapter 1: The Role of a Server
- Introduction
- What are the key responsibilities of a server?
- How do you set up and prepare your section before service begins?
- What is the importance of teamwork between servers, bussers, and the kitchen?
- How do you maintain a professional appearance and attitude throughout service?
Chapter 2: Guest Interaction & First Impressions
- Chapter 2: Guest Interaction & First Impressions
- How do you greet a guest warmly and professionally?
- How do you establish a connection with a guest while maintaining efficiency?
- What are the best ways to read guest cues and adjust your service approach?
- How do you handle a guest with special seating or service requests?
Chapter 3: Taking Orders & Ensuring Accuracy
- Chapter 3: Taking Orders & Ensuring Accuracy
- How do you take a guest’s order efficiently while ensuring accuracy?
- How do you confirm guest modifications and dietary restrictions with the kitchen?
- What is the best way to repeat and verify orders to avoid mistakes?
- How do you handle a situation where an incorrect order is served to a guest?
Chapter 4: Managing Peak Dining Hours
- Chapter 4: Managing Peak Dining Hours
- How do you manage multiple tables efficiently during busy service?
- How do you prioritize tasks when handling multiple guest requests?
- How can you remain calm and composed under pressure?
- How do you communicate effectively with kitchen and bar staff to avoid delays?
Chapter 5: Food & Beverage Knowledge
- Chapter 5: Food & Beverage Knowledge
- How do you describe and recommend daily specials to guests?
- How do you pair wine and cocktails with menu items?
- What are the key techniques for upselling menu items without being pushy?
- How do you handle a guest asking for recommendations based on dietary preferences?
Chapter 6: Table Maintenance & Guest Experience
- Chapter 6: Table Maintenance & Guest Experience
- What is the best approach for clearing and resetting tables between courses?
- How do you proactively offer refills and additional service without being intrusive?
- How do you discreetly handle spills or accidents at a table?
- How do you recognize and respond to guest dissatisfaction before they complain?
Chapter 7: Handling Guest Complaints & Service Recovery
- Chapter 7: Handling Guest Complaints & Service Recovery
- How do you professionally handle a guest complaint about their meal?
- What is the best way to de-escalate a frustrated or upset guest?
- How do you recover a guest’s experience after a mistake in service?
- How do you communicate with management about guest complaints for future improvement?
Chapter 8: Payment Process & Guest Farewell
- Chapter 8: Payment Process & Guest Farewell
- How do you ensure a smooth and accurate payment process?
- What is the best way to handle guests splitting the bill?
- How do you properly thank and say goodbye to guests to leave a lasting impression?
- How do you encourage positive reviews and repeat visits without being pushy?
- Server Training Module Certificate