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What is the importance of teamwork between bartenders, servers, and the kitchen?
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How do you maintain a professional appearance and attitude behind the bar?
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Chapter 2: Guest Interaction & First Impressions
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Chapter 2: Guest Interaction & First Impressions
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How do you greet and engage guests at the bar?
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How do you establish rapport and make personalized drink recommendations?
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How do you handle different types of bar guests?
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How do you create an engaging and entertaining bar atmosphere?
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Chapter 3: Crafting Signature Cocktails & Mixology Standards
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Chapter 3: Crafting Signature Cocktails & Mixology Standards
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How do you properly craft classic and signature cocktails?
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How do you ensure proper mixology standards for consistency and quality?
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How do you use the right tools for speed and precision?
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How do you balance flavors and create visually appealing cocktails?
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Chapter 4: Managing Drink Orders & Peak Hours
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Chapter 4: Managing Drink Orders & Peak Hours
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How do you manage multiple drink orders efficiently?
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How do you prioritize tasks during high-volume service?
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How do you communicate effectively with servers and guests in a fast-paced environment?
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How do you maintain speed without sacrificing drink quality?
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Chapter 5: Responsible Alcohol Service & Handling Intoxicated Guests
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Chapter 5: Responsible Alcohol Service & Handling Intoxicated Guests
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How do you recognize the signs of intoxication in guests?
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How do you refuse alcohol service professionally and legally?
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How do you de-escalate situations with intoxicated guests?
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How do you ensure guest safety and prevent overconsumption?
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Chapter 6: Bar Cleanliness & Inventory Management
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Chapter 6: Bar Cleanliness & Inventory Management
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How do you maintain cleanliness behind the bar during service?
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How do you properly store and rotate inventory?
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How do you manage liquor and bar stock efficiently?
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How do you prevent waste and loss in a bar setting?
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Chapter 7: Handling Guest Complaints & Service Recovery
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Chapter 7: Handling Guest Complaints & Service Recovery
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How do you professionally handle complaints about drinks?
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How do you respond to guest dissatisfaction effectively?
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How do you offer solutions without over-comping?
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How do you turn a negative experience into a positive one?
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Chapter 8: Closing the Bar & End-of-Shift Duties
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Chapter 8: Closing the Bar & End-of-Shift Duties
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How do you properly close the bar and shut down equipment?
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How do you handle cash, credit card transactions, and tip distribution?
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How do you clean and reset the bar for the next shift?
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How do you complete inventory checks and report shortages?
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Bartender Training Certification Quiz
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