Supervisor / Manager training Module
$ 99,00
99.0
USD
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| Responsável | Jonatan Prestini Soares |
|---|---|
| Última atualização | 03/03/2025 |
| Membros | 1 |
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Chapter 1: The Role of a Supervisor / Manager3Aulas ·
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Introduction
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What makes a great hospitality leader?
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How do you motivate and retain top talent?
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Chapter 2: Operational Management & Efficiency5Aulas ·
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Chapter 2: Operational Management & Efficiency
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How do you optimize workflow and service efficiency?
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How do you manage restaurant pacing during peak and slow hours?
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How do you prevent bottlenecks and delays?
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How do you handle shift planning and staffing?
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Chapter 3: Guest Relations & Conflict Resolution5Aulas ·
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Chapter 3: Guest Relations & Conflict Resolution
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How do you create a welcoming and guest-focused atmosphere?
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How do you handle guest complaints and difficult situations?
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How do you recover from service mistakes and turn a bad experience into a good one?
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How do you prevent negative online reviews through exceptional service?
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Chapter 4: Financial Management & Profitability5Aulas ·
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Chapter 4: Financial Management & Profitability
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How do you manage labor costs and scheduling efficiently?
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How do you control food and beverage costs to reduce waste?
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How do you maximize sales and increase profitability?
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How do you track financial performance and identify areas for improvement?
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Chapter 5: Health, Safety & Compliance6Aulas ·
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Chapter 5: Health, Safety & Compliance
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How do you implement food safety and sanitation best practices?
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How do you maintain workplace safety and prevent accidents?
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How do you ensure compliance with health codes and regulations?
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How do you handle inspections and audits professionally?
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Supervisor & Manager Training Final Exam & Certification
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