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Fleming’s E-Coach — Manager Guide
Welcome to the Fleming’s E-Coach — a simple guide to help restaurant managers and team leaders make the most of this intelligent voice-based training system powered by the Deck of Hospitality.
Getting Started
The E-Coach allows your team to learn step-by-step — anytime, on any device. It can answer questions, demonstrate menu knowledge, and guide through short training sessions in both English and Spanish.
How to Use
- Ask naturally: “Tell me about the Prime Tomahawk.”
- Train interactively: Say “Train me” to begin a guided module with questions and scoring.
- Manager insights: Mention “Deck” or “training” to access management tools and explanations.
- Focus areas: Steaks, seafood, wine pairings, cocktails, hospitality standards.
Why It Matters
The Deck of Hospitality transforms menus into micro-training experiences. Each module strengthens guest presentation, confidence, and storytelling while maintaining Fleming’s signature standard of refined service.
Quick Steps for Managers
- Open the E-Coach on a phone, tablet, or office computer.
- Select a topic such as “Wagyu vs. USDA Prime.”
- Invite the team for a 10-minute session before service.
- Review responses and highlight opportunities to improve.
- Encourage repetition until consistency is achieved.
Benefits
- Consistent training for every employee.
- Instant access to menu and service knowledge.
- Built-in feedback loop for continuous improvement.
- Multilingual learning environment (English ↔ Spanish).
Fleming’s E-Coach — Manager Guide
Welcome to the Fleming’s E-Coach — a simple guide to help restaurant managers and team leaders make the most of this intelligent voice-based training system powered by the Deck of Hospitality.
Getting Started
The E-Coach allows your team to learn step-by-step — anytime, on any device. It can answer questions, demonstrate menu knowledge, and guide through short training sessions in both English and Spanish.
How to Use
- Ask naturally: “Tell me about the Prime Tomahawk.”
- Train interactively: Say “Train me” to begin a guided module with questions and scoring.
- Manager insights: Mention “Deck” or “training” to access management tools and explanations.
- Focus areas: Steaks, seafood, wine pairings, cocktails, hospitality standards.
Why It Matters
The Deck of Hospitality transforms menus into micro-training experiences. Each module strengthens guest presentation, confidence, and storytelling while maintaining Fleming’s signature standard of refined service.
Quick Steps for Managers
- Open the E-Coach on a phone, tablet, or office computer.
- Select a topic such as “Wagyu vs. USDA Prime.”
- Invite the team for a 10-minute session before service.
- Review responses and highlight opportunities to improve.
- Encourage repetition until consistency is achieved.
Benefits
- Consistent training for every employee.
- Instant access to menu and service knowledge.
- Built-in feedback loop for continuous improvement.
- Multilingual learning environment (English ↔ Spanish).
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