Upselling and Sales Module
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| Responsible | Jonatan Prestini Soares |
|---|---|
| Last Update | 03/03/2025 |
| Members | 1 |
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Chapter 1: Fundamentals of Upselling & Sales Psychology3Lessons ·
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Introduction
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What is Upselling & Why is it Important?
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How do you upsell without being pushy?
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Chapter 2: Upselling Drinks & Cocktails5Lessons ·
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Chapter 2: Upselling Drinks & Cocktails
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How do you recommend cocktails, wines, and spirits effectively?
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How do you upsell premium spirits and wine bottles?
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How do you use suggestive selling for drink pairings?
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How do you maximize sales at the bar and tables?
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Chapter 3: Upselling Appetizers, Sides & Add-Ons5Lessons ·
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Chapter 3: Upselling Appetizers, Sides & Add-Ons
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How do you suggest How do you suggest appetizers naturally and effectively? and shareable plates effectively?
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How do you upsell premium side dishes and upgrades?
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How do you encourage guests to customize their meals with add-ons?
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How do you maximize sales while keeping the guest experience top priority?
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Chapter 4: Upselling Desserts & After-Dinner Drinks5Lessons ·
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Chapter 4: Upselling Desserts & After-Dinner Drinks
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How do you introduce desserts naturally and effectively?
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How do you use sensory language to entice guests?
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How do you upsell coffee, digestifs, and after-dinner drinks?
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How do you maximize dessert and drink sales while ensuring a memorable experience?
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Chapter 5: Upselling Special Promotions, Events & Loyalty Programs6Lessons ·
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Chapter 5: Upselling Special Promotions, Events & Loyalty Programs
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How do you promote seasonal specials and limited-time offers?
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How do you enroll guests in loyalty programs and encourage return visits?
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How do you sell private dining, catering, and restaurant events?
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How do you train staff to maximize promotional upselling opportunities?
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Upselling & Sales Final Exam & Certification
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