Server training module Cards
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| Responsable | Jonatan Prestini Soares |
|---|---|
| Última actualización | 21/06/2025 |
| Tiempo de finalización | 18 minutos |
| Miembros | 2 |
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Chapter 1: Guest Arrival & First Impressions3Lecciones · 3 min
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How do you greet a guest arriving without a reservation during peak hours?
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How do you manage a phone reservation to ensure a seamless experience?
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How do you handle a guest's special seating or service request?
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Chapter 2: Effective Communication & Service Flow4Lecciones · 4 min
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How do you explain daily specials to a guest?
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How do you ensure order accuracy when taking a guest's order?
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How can you ensure effective communication with the kitchen about guest modifications?
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How do you provide personalized dish recommendations to guests?
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Chapter 3: Managing Peak Dining Hours4Lecciones · 4 min
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How should you manage service during peak dining hours?
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What is the best approach for table maintenance between courses?
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How can you demonstrate proactive service throughout a guest's dining experience?
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How can a server help maintain the right ambience in the dining area?
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Chapter 4: Handling Guest Concerns & Special Requests4Lecciones · 4 min
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How do you communicate with guests when an error occurs during service?
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How do you professionally handle a guest complaint about their meal?
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What should you do when a guest mentions a food allergy?
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How do you handle constructive feedback from a guest?
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Chapter 5: Payment, Upselling & Final Impressions2Lecciones · 2 min
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What steps ensure a smooth payment process at the end of service?
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How do you effectively upsell items without being pushy?
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Chapter 6: Emergency & Crisis Management1Lecciones · 1 min
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What should you do if an emergency occurs during service?
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