Server training module Cards

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Responsible	Jonatan Prestini Soares
Last Update	06/21/2025
Completion Time	18 minutes
Members	2

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Chapter 1: Guest Arrival & First Impressions

3Lessons · 3 min
- How do you greet a guest arriving without a reservation during peak hours?
- How do you manage a phone reservation to ensure a seamless experience?
- How do you handle a guest's special seating or service request?
Chapter 2: Effective Communication & Service Flow

4Lessons · 4 min
- How do you explain daily specials to a guest?
- How do you ensure order accuracy when taking a guest's order?
- How can you ensure effective communication with the kitchen about guest modifications?
- How do you provide personalized dish recommendations to guests?
Chapter 3: Managing Peak Dining Hours

4Lessons · 4 min
- How should you manage service during peak dining hours?
- What is the best approach for table maintenance between courses?
- How can you demonstrate proactive service throughout a guest's dining experience?
- How can a server help maintain the right ambience in the dining area?
Chapter 4: Handling Guest Concerns & Special Requests

4Lessons · 4 min
- How do you communicate with guests when an error occurs during service?
- How do you professionally handle a guest complaint about their meal?
- What should you do when a guest mentions a food allergy?
- How do you handle constructive feedback from a guest?
Chapter 5: Payment, Upselling & Final Impressions

2Lessons · 2 min
- What steps ensure a smooth payment process at the end of service?
- How do you effectively upsell items without being pushy?
Chapter 6: Emergency & Crisis Management

1Lessons · 1 min
- What should you do if an emergency occurs during service?