The Guest Journey Module
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| Responsável | Jonatan Prestini Soares |
|---|---|
| Última atualização | 03/03/2025 |
| Membros | 1 |
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Chapter 1: Understanding the Guest Journey3Aulas ·
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Chapter 1: Understanding the Stages of the Guest Journey
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How do first What is the Guest Journey? shape the overall guest experience?
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What are the Key Stages of the Guest Journey?
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Chapter 2: The Arrival & First Impressions6Aulas ·
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Chapter 2: Mastering the Pre-Arrival Experience & First Impressions
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Part 1: The Pre-Arrival Experience
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How do you optimize reservations and guest communication?
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Part 2: Mastering First Impressions at Arrival
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How do you create a seamless check-in process?
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How do you make guests feel welcomed and comfortable?
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Chapter 3: Elevating the Dining Experience with Exceptional Service & Engagement5Aulas ·
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Chapter 3: Elevating the Dining Experience with Exceptional Service & Engagement
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Part 1: Setting the Tone for a Great Dining Experience
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How do you engage guests and create a personalized experience?
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Part 2: Managing Service Flow & Transitions
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How do you maintain high-quality service during peak hours?
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Chapter 4: Creating a Memorable Departure & Post-Visit Connection6Aulas ·
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Chapter 4: Creating a Memorable Departure & Post-Visit Connection
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Part 1: Ensuring a Smooth & Positive Check-Out Process
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How do you leave guests with a lasting impression?
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Part 2: Post-Visit Engagement & Loyalty Building
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How do you turn satisfied guests into long-term brand ambassadors?
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The Guest Journey Final Exam & Certification
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