The Guest Journey Module
$ 99.00
99.0
USD
$ 0.00
| Responsible | Jonatan Prestini Soares |
|---|---|
| Last Update | 03/03/2025 |
| Members | 1 |
-
Chapter 1: Understanding the Guest Journey3Lessons ·
-
Chapter 1: Understanding the Stages of the Guest Journey
-
How do first What is the Guest Journey? shape the overall guest experience?
-
What are the Key Stages of the Guest Journey?
-
-
Chapter 2: The Arrival & First Impressions6Lessons ·
-
Chapter 2: Mastering the Pre-Arrival Experience & First Impressions
-
Part 1: The Pre-Arrival Experience
-
How do you optimize reservations and guest communication?
-
Part 2: Mastering First Impressions at Arrival
-
How do you create a seamless check-in process?
-
How do you make guests feel welcomed and comfortable?
-
-
Chapter 3: Elevating the Dining Experience with Exceptional Service & Engagement5Lessons ·
-
Chapter 3: Elevating the Dining Experience with Exceptional Service & Engagement
-
Part 1: Setting the Tone for a Great Dining Experience
-
How do you engage guests and create a personalized experience?
-
Part 2: Managing Service Flow & Transitions
-
How do you maintain high-quality service during peak hours?
-
-
Chapter 4: Creating a Memorable Departure & Post-Visit Connection6Lessons ·
-
Chapter 4: Creating a Memorable Departure & Post-Visit Connection
-
Part 1: Ensuring a Smooth & Positive Check-Out Process
-
How do you leave guests with a lasting impression?
-
Part 2: Post-Visit Engagement & Loyalty Building
-
How do you turn satisfied guests into long-term brand ambassadors?
-
The Guest Journey Final Exam & Certification
-