Introduction

Welcome to the Server Training Module of the Deck of Hospitality program. As a server, you are the face of the restaurant, responsible for creating exceptional guest experiences from start to finish. This training will guide you through the key skills, techniques, and best practices to excel in your role.

By completing this training, you will learn how to:

✔ Engage with guests professionally and warmly.

✔ Manage orders accurately and efficiently.

✔ Handle high-pressure service with confidence.

✔ Enhance guest satisfaction through upselling and service recovery.

✔ Build long-term relationships that encourage repeat business.

Each chapter of this module is structured to provide detailed explanations, real-world examples, and step-by-step guidance on key server responsibilities.

Now, let’s dive into Chapter 1: The Role of a Server.

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