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Responsável Jonatan Prestini Soares
Última atualização 01/03/2025
Membros 1
  • Chapter 2: Guest Interaction & First Impressions
    5Aulas ·
    • Chapter 2: Guest Interaction & First Impressions
    • How do you greet and engage guests at the bar?
    • How do you establish rapport and make personalized drink recommendations?
    • How do you handle different types of bar guests?
    • How do you create an engaging and entertaining bar atmosphere?
  • Chapter 3: Crafting Signature Cocktails & Mixology Standards
    5Aulas ·
    • Chapter 3: Crafting Signature Cocktails & Mixology Standards
    • How do you properly craft classic and signature cocktails?
    • How do you ensure proper mixology standards for consistency and quality?
    • How do you use the right tools for speed and precision?
    • How do you balance flavors and create visually appealing cocktails?
  • Chapter 4: Managing Drink Orders & Peak Hours
    5Aulas ·
    • Chapter 4: Managing Drink Orders & Peak Hours
    • How do you manage multiple drink orders efficiently?
    • How do you prioritize tasks during high-volume service?
    • How do you communicate effectively with servers and guests in a fast-paced environment?
    • How do you maintain speed without sacrificing drink quality?
  • Chapter 5: Responsible Alcohol Service & Handling Intoxicated Guests
    5Aulas ·
    • Chapter 5: Responsible Alcohol Service & Handling Intoxicated Guests
    • How do you recognize the signs of intoxication in guests?
    • How do you refuse alcohol service professionally and legally?
    • How do you de-escalate situations with intoxicated guests?
    • How do you ensure guest safety and prevent overconsumption?
  • Chapter 6: Bar Cleanliness & Inventory Management
    5Aulas ·
    • Chapter 6: Bar Cleanliness & Inventory Management
    • How do you maintain cleanliness behind the bar during service?
    • How do you properly store and rotate inventory?
    • How do you manage liquor and bar stock efficiently?
    • How do you prevent waste and loss in a bar setting?
  • Chapter 7: Handling Guest Complaints & Service Recovery
    5Aulas ·
    • Chapter 7: Handling Guest Complaints & Service Recovery
    • How do you professionally handle complaints about drinks?
    • How do you respond to guest dissatisfaction effectively?
    • How do you offer solutions without over-comping?
    • How do you turn a negative experience into a positive one?
  • Chapter 8: Closing the Bar & End-of-Shift Duties
    6Aulas ·
    • Chapter 8: Closing the Bar & End-of-Shift Duties
    • How do you properly close the bar and shut down equipment?
    • How do you handle cash, credit card transactions, and tip distribution?
    • How do you clean and reset the bar for the next shift?
    • How do you complete inventory checks and report shortages?
    • Bartender Training Certification Quiz