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Responsible Jonatan Prestini Soares
Last Update 03/05/2025
Members 1
Standard Nível 1 — Essentials
Host & Guest Reception

Introduction

Chapter 1: The Role of a Host
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Host & Guest Reception
How do you set the tone for a great guest experience?
Host & Guest Reception
How do you manage the reservation system effectively?
Host & Guest Reception
What are the key responsibilities of a host?
Chapter 2: Reservations & Seating Management
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Host & Guest Reception
How do you handle special seating requests and adjustments?
Host & Guest Reception
Chapter 2: Reservations & Seating Management
Host & Guest Reception
How do you greet guests with warmth and professionalism?
Chapter 3: Communication & Guest Interaction
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Host & Guest Reception
How do you keep guests happy while they wait?
Host & Guest Reception
How do you handle walk-ins and balance them with reservations?
Host & Guest Reception
How do you manage reservations effectively and avoid overbooking?
Chapter 4: Handling Special Requests & Guest Accommodations
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Host & Guest Reception
How do you enhance the experience for guests celebrating special occasions?
Host & Guest Reception
How do you handle special seating requests?
Host & Guest Reception
Chapter 4: Handling Special Requests & Guest Accommodations
Chapter 5: Coordination with Service & Kitchen Teams
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Host & Guest Reception
How do you relay guest requests and special needs to servers and management?
Host & Guest Reception
How do you handle unexpected challenges as a team?
Host & Guest Reception
How do you communicate effectively with the front-of-house and back-of-house teams?
Chapter 6: Managing Guest Complaints & Conflict Resolution
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Host & Guest Reception
Chapter 6: Managing Guest Complaints & Conflict Resolution
Host & Guest Reception
How do you resolve common guest issues effectively?
Host & Guest Reception
How do you listen actively and respond appropriately?
Chapter 7: Closing Duties & End-of-Shift Responsibilities
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Host & Guest Reception
Chapter 8: Host Training Final Exam & Certification

Congratulations on reaching the final chapter of the Deck of Hospitality: Host Training Module! You have gained essential skills in guest interaction, reservation management, seating flow, team communication, and conflict resolution—all of which are crucial for excelling as a professional host.

Final Steps for Certification:

✔ Complete the Host Training Final Exam (10 Questions).

✔ Score at least 80% to pass.

✔ Receive your Host Training Certificate upon successful completion.

The final exam will test your knowledge, decision-making, and problem-solving skills in real-world hosting scenarios.

Host & Guest Reception
How do you handle final guest departures and ensure a positive last impression?
Host & Guest Reception
Chapter 7: Closing Duties & End-of-Shift Responsibilities