Host & Guest Reception
$ 49.00
49.0
USD
$ 49.00
Responsible | Jonatan Prestini Soares |
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Last Update | 03/05/2025 |
Members | 1 |
Standard
Nível 1 — Essentials
Introduction
Chapter 1: The Role of a Host
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How do you set the tone for a great guest experience?
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How do you manage the reservation system effectively?
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What are the key responsibilities of a host?
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Chapter 2: Reservations & Seating Management
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How do you handle special seating requests and adjustments?
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Chapter 2: Reservations & Seating Management
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How do you greet guests with warmth and professionalism?
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Chapter 3: Communication & Guest Interaction
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How do you keep guests happy while they wait?
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How do you handle walk-ins and balance them with reservations?
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How do you manage reservations effectively and avoid overbooking?
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Chapter 4: Handling Special Requests & Guest Accommodations
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How do you enhance the experience for guests celebrating special occasions?
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How do you handle special seating requests?
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Chapter 4: Handling Special Requests & Guest Accommodations
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Chapter 5: Coordination with Service & Kitchen Teams
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How do you relay guest requests and special needs to servers and management?
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How do you handle unexpected challenges as a team?
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How do you communicate effectively with the front-of-house and back-of-house teams?
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Chapter 6: Managing Guest Complaints & Conflict Resolution
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Chapter 6: Managing Guest Complaints & Conflict Resolution
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How do you resolve common guest issues effectively?
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How do you listen actively and respond appropriately?
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Chapter 7: Closing Duties & End-of-Shift Responsibilities
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Chapter 8: Host Training Final Exam & Certification
Congratulations on reaching the final chapter of the Deck of Hospitality: Host Training Module! You have gained essential skills in guest interaction, reservation management, seating flow, team communication, and conflict resolution—all of which are crucial for excelling as a professional host.
Final Steps for Certification:
✔ Complete the Host Training Final Exam (10 Questions).
✔ Score at least 80% to pass.
✔ Receive your Host Training Certificate upon successful completion.
The final exam will test your knowledge, decision-making, and problem-solving skills in real-world hosting scenarios.
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How do you handle final guest departures and ensure a positive last impression?
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Chapter 7: Closing Duties & End-of-Shift Responsibilities
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