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Host & Guest Reception

Host & Guest Reception

$ 49.00
49.0 USD $ 98.00
$ 49.00
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Responsible Jonatan Prestini Soares
Last Update 03/05/2025
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Standard Nível 1 — Essentials
Host & Guest Reception

Introduction

Chapter 1: The Role of a Host
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Host & Guest Reception
Introduction
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How do you handle the waitlist and provide accurate wait times?
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How do you manage the reservation system effectively?
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Chapter 2: Reservations & Seating Management
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Chapter 2: Reservations & Seating Management
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How do you handle special seating requests and adjustments?
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How do you seat guests efficiently while balancing server sections?
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Chapter 3: Communication & Guest Interaction
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Chapter 3: Managing Reservations & Waitlists
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How do you keep guests happy while they wait?
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How do you estimate and communicate accurate wait times?
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Chapter 4: Handling Special Requests & Guest Accommodations
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Chapter 4: Handling Special Requests & Guest Accommodations
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How do you handle special seating requests?
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How do you enhance the experience for guests celebrating special occasions?
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Chapter 5: Coordination with Service & Kitchen Teams
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Chapter 5: Communication & Team Coordination
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How do you handle unexpected challenges as a team?
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How do you manage seating flow while keeping the team informed?
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Chapter 6: Managing Guest Complaints & Conflict Resolution
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Chapter 6: Managing Guest Complaints & Conflict Resolution
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When should you involve a manager in guest conflicts?
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How do you resolve common guest issues effectively?
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Chapter 7: Closing Duties & End-of-Shift Responsibilities
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Chapter 7: Closing Duties & End-of-Shift Responsibilities
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How do you properly close the host stand and reservation system?
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How do you reset and organize the dining area?
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